Contact
Frequently Asked Questions
Is it real LEGO?
All models are assembled from real LEGO.
The models are in no way designed, approved or sponsored by the LEGO® Group.
What if a pebble is missing?
Take a picture in the booklet of the little stone you are missing. Add this photo as an attachment in the contact form and press send.
Why can I only order 1 of each set?
We want to offer all colleagues the chance to order a product, and stock is limited. Do you want to order more sets? Then you can send an email to corporatecommunications@strukton.com.
What is the delivery time of my order?
Orders are shipped within two business days and, normally, also delivered within two business days.
I ordered but nothing is in yet?
Have you not received your order after 5 working days? Please contact us via the contact form above and we will sort it out for you right away!
I want to send a set as a gift, is that also possible?
You can send the set to any address in the Netherlands but we do not provide the box with wrapping paper and/or a card.
Can I see the set first before ordering it?
On the 2nde Deep dive in Utrecht at the coffee machine is the Strukton LEGO construction site where a number of sets can be viewed. We don't have everything on location to view yet.
I would like to order another set from the LEGO construction site, but it is not listed among the models, is that possible?
Do you want to order more sets? Then you can send an email to corporatecommunications@strukton.com.
Can I return my set?
You can, if you want to return a set you need to fill out the contact form. Then one of our employees will contact you and send you a return form. With this form you can bring the set to a postNL parcel point and do nothing else. The amount will be transferred back to your account.
How long does a reorder usually take?
Normally 2 to 3 weeks until a model comes back online.
Are these sets intended for children?
No, these sets are not intended for children
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